Assistant Registrar/Veterans Affairs Coordinator

Position summary:
The assistant registrar supports the mission of the registrar's office by ensuring the accuracy, privacy, and security of all academic records and delivering high-quality, student-centered service. Reporting directly to the registrar, this role provides operational leadership and assists in the planning, execution, and monitoring of policies and procedures related to registration, academic progress, graduation, and academic records. The assistant registrar also plays a key role in training faculty and staff, maintaining critical systems such as the academic catalog and degree audit tools, and coordinating graduation-related services and events. As veterans affairs coordinator, this position will administer all veteran and military educational benefit programs ensuring the university’s compliance.

Expectations of all employees:
All staff support the university’s mission, vision values by incorporating behaviors outlined in the code of conduct in the daily work. Each team member can describe the ways the work of his/her department/area contributes to making the university a great place for students to learn and staff to work. Each staff member plays an essential role in fostering an environment of respect, diversity and inclusion, raising the quality of service, and generating ideas that help us improve.

Typical schedule:
Expected work schedule for all employees is Monday through Friday 8am – 4:30 pm on the Rindge campus. One remote day a week can be negotiated after the 90-day probationary period.  As an exempt employee the schedule may vary based on the number of hours needed to meet the job responsibilities. This position may require early morning, evening and weekend hours to meet the needs of the department/university.

Essential duties & responsibilities:

• Support and represent the office of the registrar in internal and external matters, as delegated.
• Participate in the annual curricular review of the university catalog and the subsequent database updates including the degree audit system.
• Review graduation applications to ensure all requirements are met, confer degrees, and order/ship diplomas.
• Collaborate with deans, department chairs, and academic advisors on degree completion reviews.
• Compile and verify commencement lists for final approval. 
• Directs communication (due dates, notifications of issues, notification of approvals), and processes pertaining to degree conferral.
• Attend all commencement meetings and commencement related tasks for the registrar’s office.
• Manage the declaration of major/minor/certificate process, including review and adjustment of audits.
• Manage the processing of substitutions and waivers, including review and adjustment of audits.
• Fulfill education verification requests and submission to external agencies.
• Submit VA certifications and serve as the university's VA school certifying official.
• Assist with maintenance of transfer equivalency tables and student transfer credit evaluations.
• Update final exam schedule
• Train faculty on online registration and access to the student information system (sis).Approve classroom reservations for the Rindge campus.
• Draft, proof, and edit office forms, letters, and official publications.
• Participate in professional development and staff training.
• Interpret and communicate academic policies relevant to the registrar's office.
• The ability to interpret, explain, apply and enforce policies and procedures established by Franklin Pierce University.
• Perform other duties and special projects as assigned.

• Bachelor's
  • Degree from an accredited institution
  • Minimum of three (3) years of professional experience in higher education administration.

• Proficient in Microsoft Office 365 (word, excel, outlook, etc.) and student information systems.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines.
• Demonstrated ability to provide high-quality customer service to diverse stakeholders.
• High level of professionalism, integrity, and commitment to accuracy and detail.
• Adaptability and willingness to embrace institutional changes and continuous improvement.
• Knowledge of FERPA, state residency regulations, and academic record-keeping standards.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Master's
• Higher education, student affairs, or a related field.
• Prior supervisory experience.
• Experience with student record systems such as Jenzabar (J1).
• Familiarity with VA policies and certification procedures.

Environmental factors and physical requirements:
The individual must be physically able to lift various materials up to 25 pounds on an occasional basis. While performing required job tasks, physically able to sit and stand throughout the day. Possesses dexterity abilities required to perform typing, operate a computer and other office equipment. Flexibility to work outside the regular scheduled business hours as needed.

Confidentiality: individual will have access to and will work with significant confidential information. All information regarding students is protected by FERPA and considered confidential. Student information must not be shared without the express permission of the student.

Benefits 

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:  

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being. 
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay. 
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care. 
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role. 
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances. 
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment. 
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs. 
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more! 

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. 

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